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Case Studies

Wakefield District Housing: Using 360 Feedback to measure against our behavioural DNA principles

Wakefield District Housing: Using 360 Feedback to measure against our behavioural DNA principles

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WDH was established in 2005 and since then has gone from strength to strength. Using 360 Feedback to measure behavioural principles has been an important step on our journey.

WDH is now one of the UK’s largest social housing providers, with over 32,000 homes across the Wakefield district and their wider operating area across the north of England.

WDH’s vision is to create confident communities. This is underpinned by their mission which is to inspire, transform and promote excellence and their values – to be creative, inclusive and work with integrity.
From 5 April 2017 WDH became a charitable Community Benefit Society (CBS) to better reflect what the organisation does.

“Track 360 has helped us set up a bespoke system to provide a user friendly, fully functioning 360 feedback portal  ”

Mark Berry
L&D Business Partner

What we were looking for

We were on the lookout for a robust and reliable 360 feedback platform which allowed us to accurately assess effectiveness of our leaders and measure their progress against the organisation’s behavioural DNA principles. It was important the feedback selection came from varied sources and the system we chose was user friendly.

business people laughing
business people looking at a tablet

How Track 360 has helped WDH

Track 360 has helped us set up a bespoke system to provide a user friendly, fully functioning 360 feedback portal which is much easier to navigate including a Single Sign On for each of our employees when using surveys.

Track 360 supports and assists in the creation of our campaigns with full training and speedy replies to queries and questions.


Once our campaign questions were set, Track supported our testing before it went live. Each participant’s reports were fully customised with our branding and images, as well as the website portal too.

Track 360 product mockups

The outcome of our work with Track 360

“The reports are easy to digest and interpret the data, increasing the uptake in setting of development actions”

Mark Berry
L&D Business Partner

The feedback we have had from our leaders who participated in the feedback campaign for Track 360 has been incredibly positive, with the majority stating that answering questions and choosing respondents was easy to do. The reports are easy to digest and interpret the data, increasing the uptake in setting of development actions.

The response rate was very high, much higher than with previous 360 campaigns, mostly due to the automated reminders the system generates, removing a huge amount of manual work and administrative tasks.

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For more information on Track 360 Feedback, click here